Supply chain leaders open the curtain on customer experience

At the 2019 AWESOME Symposium, one panel featured a retail organization that sells high-end fashion, a health care and medical device company that touches people at every stage of life, a company that built their brand on being a warm and inviting environment, and a company that epitomizes the trend toward digital commerce. Did they have views on how customer experience and the supply chain are closely connected? Absolutely! Continue reading

Will the next generation of CEOs rise through the supply chain?

According to a commentary on fortune.com, “supply chain professionals are poised to become the most powerful executives in the world.” The author — Nader Mikhail, CEO of Elementum, a supply chain orchestration software company – predicts that companies will increasingly turn to “leaders who have made careers out of translating the big picture and thousands of moving parts into executional reality.” Continue reading